Return Policy

TwistedAllure Return Policy

At TwistedAllure, we strive to deliver the best products and ensure the highest quality. We understand, however, that sometimes things may not go as planned. Please review our return and exchange policies below:

Returns

TwistedAllure generally does not accept returns. Returns are only considered in extreme cases where an error occurred on our part. If you believe your situation warrants a return, please contact our customer service team with your order details and a description of the issue. We will assess return requests on a case-by-case basis.

Criteria for Return Consideration

The product received is significantly different from TwistedAllure's description.

There has been a significant error in the product you were sent.

Exchanges

We offer exchanges in the instances where an item is damaged upon arrival due to faults from our end or during transit. If you receive a damaged item, please contact us within 5 days of receipt with photographic evidence of the damage so we can arrange a replacement.

How to Initiate an Exchange

• Contact Us: Reach out to our customer service team via email with your order number and photos showing the damage.
• Approval: Once we review your exchange request and confirm the damage, we will provide instructions for returning the damaged item.
• Replacement: After we receive the damaged item, we will dispatch a replacement as soon as possible.

Contact Information

For any issues, questions, or required support regarding returns or exchanges, please contact our customer service. We are dedicated to ensuring your satisfaction and will work closely with you to resolve any issues related to your purchase.